Customer Service Leaders

Would your company benefit from a customer service system like the one that raised Four Seasons Hotels & Resorts to the pinnacle of the global hotel industry? Darmody & Company guides you through the process of developing and gaining employee commitment to such a system. Create a system that includes clear performance standards, proactivity, anticipation of customer needs, a sense of urgency, friendly, genuine delivery on the promise, consistent follow-up on commitments. Watch your customer retention level rise as your employees become customer service leaders.